Exchange Eligibility
An exchange request may be considered when an item is unused, unworn, unwashed and returned with its original tags, packaging and proof of purchase.
Request Period
Please contact customer care within 7 days of delivery. Requests submitted after this period may not be accepted.
Non-Exchangeable Items
Items that have been worn, washed, altered, damaged after delivery, purchased as final sale, or returned without original tags and packaging are not eligible for exchange. Personalised items are also excluded unless they arrive defective or incorrect.
Size and Product Exchanges
Exchanges are subject to stock availability. Where the requested replacement is unavailable, customer care will explain the available alternatives.
Courier Charges
For a change-of-mind or size exchange, courier charges may be payable by the customer. When Fox Fashion sends an incorrect or verified defective item, the applicable exchange delivery cost will be handled by the store.
How to Request an Exchange
Email or call customer care with the order number, item name, requested size or replacement, and clear photos where relevant. Do not send a parcel until return instructions have been provided.